ITIL

ITIL is a set of best practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business. It provides a systematic and professional approach to the management of IT services, including the planning, design, delivery, operation, and improvement of those services. ITIL is based on the concept of service management, which is the practice of managing IT services to meet the needs of the business. ITIL is used by organizations to improve the quality of their IT services, reduce costs, and increase customer satisfaction. ITIL is also used to help organizations meet their compliance requirements.